Shipping policy

Shipping Policy

Thank you for shopping at Big Mountains Guy Ltd. We are committed to delivering your order accurately, in good condition, and always on time.

Shipping Processing Time

  • All orders are processed within 1-2 business days.
  • Physical prints will require 5-10 business days to print and shipped.
  • Shipping duration will depend on the package delivery company.

Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery delays can occasionally occur due to unforeseen circumstances. Please note that we are not responsible for such delays.

Shipment Confirmation and Order Tracking

  • You will receive a shipment confirmation email containing tracking details once your order has shipped.
  • The tracking number will be active within 48 hours.

Damages

  • Big Mountains Guy Ltd. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns Policy

  • Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Questions

If you have any questions about the delivery and shipment of your order, please contact us at erin@bigmountainsguy.com